FAQ
Clear answers before the celebration
For guests, families and event professionals.
Do you offer digital invitations?
Yes. The digital invitation includes RSVP and a personal link for each guest or family. Guests reply from their phones with whether they will attend and how many are coming, and saved replies update your guest list.
Do I need to download an app?
No. Guests scan the QR and a web page opens. There is nothing to install.
Do guests need an account?
No email or password is required. Guests only enter a name or nickname.
Is it private?
Yes. Events are private by default, are not indexed by search engines and open only through the correct link.
What about photos of children?
At baptisms the material is locked to the family and approval is always on — nothing becomes visible without the organiser. At parties, approved material goes to the guests' shared album.
What can guests contribute?
Photos, videos, written wishes and video wishes, with optional guided prompts.
Does it work on iPhone and Android?
Yes, on every modern phone through the browser, using Wi-Fi or mobile data.
How much does it cost?
Lumé is in beta and events open only with an activation code. Guests are unlimited in every package. The only thing we ask of beta couples is 20 minutes of feedback after the event.
How do I join the beta?
Request an activation code with the “Request an activation code” form on the home page. We send you a personal activation code; open it, sign in with your email and create your event in a few simple steps.
How do I send invitations to my guests?
Create personal links from the guest list and send them by Viber or WhatsApp. You can also share one general invitation link.
How do guests find their table?
They scan the entrance QR and type their name (with or without accents) to see their table. Switch on “Find your table” once you have finalised the table arrangements.
What is Lumé Planner Pro?
Lumé Planner Pro is the wedding planner’s workspace, with a couples board, checklists, vendors, a run-of-show and live check-in. Access to the beta is by invitation.
How does moderation work?
The host reviews new material, approves or rejects items individually or in bulk, and only approved content appears in the viewer and slideshow.
Can I download the material?
Yes. Download approved photos and videos whenever you like; on mobile, large albums download in parts.
How long do you keep the material?
We keep the event material until deletion is requested. There is currently no automatic deletion after a predetermined period, and the album link does not close on its own. The organiser can delete individual items or the entire event at any time. Each guest can request deletion of their own material — we do it and confirm it.